.ouvidoria-page{background:#f5f8fc;color:#0f172a;min-height:100vh;}
.ouvidoria-header{background:#062453;border-bottom:1px solid rgba(255,255,255,.1);position:relative;z-index:10;}
.ouvidoria-nav{max-width:1200px;height:96px;margin:auto;padding:0 28px;display:flex;align-items:center;justify-content:space-between;gap:24px;}
.ouvidoria-logo{height:112px;width:auto;object-fit:contain;}
.voltar-site{display:inline-flex;align-items:center;gap:10px;color:#fff;font-weight:700;padding:13px 20px;border:1px solid rgba(255,255,255,.2);border-radius:999px;transition:.25s;}
.voltar-site:hover{background:#fff;color:#062453;transform:translateY(-1px);}
.ouvidoria-main{max-width:1120px;margin:auto;padding:72px 28px 80px;}
.ouvidoria-intro{text-align:center;max-width:800px;margin:0 auto 38px;}
.ouvidoria-badge{display:inline-flex;align-items:center;gap:9px;background:#e8f5ff;color:#087fb2;border:1px solid #cfeafb;padding:9px 15px;border-radius:999px;font-weight:800;font-size:.88rem;letter-spacing:.02em;margin-bottom:18px;}
.ouvidoria-intro h1{font-size:clamp(2.15rem,5vw,3.65rem);line-height:1.05;color:#062453;margin-bottom:18px;}
.ouvidoria-intro p{font-size:1.05rem;line-height:1.75;color:#5d6b82;}
.ouvidoria-card{background:#fff;border:1px solid #e4eaf2;border-radius:22px;box-shadow:0 20px 55px rgba(15,23,42,.08);overflow:hidden;}
.form-header{display:flex;align-items:center;gap:18px;padding:28px 32px;background:linear-gradient(135deg,#062453,#0a3979);color:#fff;}
.form-icon{width:58px;height:58px;border-radius:16px;background:rgba(255,255,255,.12);display:grid;place-items:center;font-size:1.45rem;flex:0 0 auto;}
.form-header span{font-size:.78rem;letter-spacing:.12em;color:#89dbff;font-weight:800;}
.form-header h2{font-size:1.8rem;margin:4px 0 5px;}
.form-header p{color:#dbeafe;font-size:.94rem;}
.ouvidoria-form{padding:34px 32px 36px;}
.form-grid{display:grid;gap:22px;}
.two-columns{grid-template-columns:repeat(2,minmax(0,1fr));}
.form-group.full{grid-column:1/-1;}
.form-group label{display:block;color:#172033;font-size:.92rem;font-weight:800;margin-bottom:9px;}
.input-wrap{position:relative;display:flex;align-items:center;}
.input-wrap>i{position:absolute;left:15px;color:#7b8aa5;z-index:2;}
.input-wrap input,.input-wrap select,.input-wrap textarea{width:100%;border:1px solid #dce4ee;background:#fbfcfe;color:#172033;border-radius:12px;padding:14px 15px 14px 44px;font-size:.98rem;outline:none;transition:.2s;}
.input-wrap textarea{resize:vertical;min-height:150px;padding-top:15px;line-height:1.55;}
.textarea-wrap{align-items:flex-start;}.textarea-wrap>i{top:16px;}
.input-wrap input:focus,.input-wrap select:focus,.input-wrap textarea:focus{background:#fff;border-color:#04A4DC;box-shadow:0 0 0 4px rgba(4,164,220,.11);}
.input-wrap input::placeholder,.input-wrap textarea::placeholder{color:#9ca9ba;}
.form-group small{display:block;margin-top:8px;color:#76849b;line-height:1.45;}
.security-box{margin-top:26px;background:#f3f7fb;border:1px solid #dfe8f1;border-radius:16px;padding:20px;display:grid;grid-template-columns:1fr auto 150px;gap:18px;align-items:center;}
.security-info{display:flex;gap:13px;align-items:center;}.security-info>i{width:42px;height:42px;border-radius:12px;background:#e1f5fc;color:#04A4DC;display:grid;place-items:center;font-size:1.1rem;}.security-info strong,.security-info span{display:block;}.security-info strong{color:#172033;margin-bottom:3px;}.security-info span{color:#7a879c;font-size:.87rem;}.security-box>label{font-weight:800;color:#172033;white-space:nowrap;}.security-box>input{height:45px;border:1px solid #d7e0ea;border-radius:10px;padding:0 13px;font-size:.95rem;outline:none;background:#fff;}.security-box>input:focus{border-color:#04A4DC;box-shadow:0 0 0 4px rgba(4,164,220,.11);}
.privacy-check{display:flex;align-items:flex-start;gap:11px;margin:23px 0;color:#5b687c;line-height:1.5;font-size:.9rem;cursor:pointer;}.privacy-check input{margin-top:4px;accent-color:#04A4DC;width:17px;height:17px;flex:0 0 auto;}
.form-actions{border-top:1px solid #e9eef4;padding-top:25px;display:flex;align-items:center;justify-content:space-between;gap:24px;}.submit-ouvidoria{border:0;background:#04A4DC;color:#fff;font-weight:800;font-size:1rem;padding:15px 24px;border-radius:12px;display:inline-flex;align-items:center;gap:10px;cursor:pointer;box-shadow:0 10px 24px rgba(4,164,220,.22);transition:.25s;}.submit-ouvidoria:hover{background:#078ab7;transform:translateY(-2px);}.form-actions p{font-size:.82rem;color:#7b8798;text-align:right;}.form-actions p i{margin-right:6px;color:#04A4DC;}
.ouvidoria-help{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-top:20px;}.ouvidoria-help>div{background:#fff;border:1px solid #e4eaf2;border-radius:15px;padding:19px;display:flex;gap:13px;align-items:flex-start;}.ouvidoria-help>div>i{color:#04A4DC;margin-top:3px;font-size:1.05rem;}.ouvidoria-help strong,.ouvidoria-help span{display:block;}.ouvidoria-help strong{font-size:.92rem;color:#172033;margin-bottom:5px;}.ouvidoria-help span{font-size:.83rem;color:#7b8798;line-height:1.45;}
.ouvidoria-page footer{margin-top:0;}
@media(max-width:800px){.ouvidoria-main{padding:48px 18px 55px}.ouvidoria-nav{padding:0 18px;height:82px}.ouvidoria-logo{height:94px}.voltar-site{padding:11px 14px;font-size:.88rem}.form-header{padding:24px 20px}.ouvidoria-form{padding:26px 20px}.two-columns{grid-template-columns:1fr}.form-group.full{grid-column:auto}.security-box{grid-template-columns:1fr}.security-box>label{white-space:normal}.security-box>input{width:100%}.ouvidoria-help{grid-template-columns:1fr}.form-actions{align-items:stretch;flex-direction:column}.submit-ouvidoria{justify-content:center;width:100%}.form-actions p{text-align:center}}
@media(max-width:480px){.ouvidoria-intro h1{font-size:2rem}.ouvidoria-intro p{font-size:.96rem}.ouvidoria-logo{height:84px}.voltar-site span{display:none}.form-header{align-items:flex-start}.form-icon{width:48px;height:48px}.form-header h2{font-size:1.45rem}}


/* Verificação visual: "Não sou um robô" */
.security-checkbox-box{grid-template-columns:1fr auto;}
.robot-check{display:flex!important;align-items:center;gap:12px;min-width:250px;background:#fff;border:1px solid #d7e0ea;border-radius:12px;padding:14px 16px;cursor:pointer;white-space:normal!important;transition:.2s;box-shadow:0 3px 10px rgba(15,23,42,.03);}
.robot-check:hover{border-color:#b8c8d9;background:#fcfdff;}
.robot-check input{position:absolute;opacity:0;pointer-events:none;}
.robot-box{width:24px;height:24px;border:2px solid #aeb9c7;border-radius:5px;display:grid;place-items:center;flex:0 0 auto;color:#fff;background:#fff;transition:.2s;}
.robot-box i{font-size:.78rem;opacity:0;transform:scale(.5);transition:.2s;}
.robot-check input:checked + .robot-box{background:#04A4DC;border-color:#04A4DC;}
.robot-check input:checked + .robot-box i{opacity:1;transform:scale(1);}
.robot-check input:focus-visible + .robot-box{outline:3px solid rgba(4,164,220,.2);outline-offset:2px;}
.robot-label{color:#172033;font-weight:800;font-size:.94rem;}

/* Botão Voltar ao topo no footer */
.footer-social .footer-top-btn{border:1px solid rgba(255,255,255,.18);background:rgba(255,255,255,.08);color:#fff;border-radius:999px;padding:10px 14px;display:inline-flex;align-items:center;gap:9px;cursor:pointer;font:inherit;font-weight:700;transition:.25s;}
.footer-social .footer-top-btn:hover{background:#04A4DC;border-color:#04A4DC;transform:translateY(-2px);}
.footer-social .footer-top-btn i{font-size:.9rem;}
.footer-social .footer-top-btn span{font-size:.82rem;}

@media(max-width:800px){
  .security-checkbox-box{grid-template-columns:1fr;}
  .robot-check{min-width:0;width:100%;}
  .footer-social .footer-top-btn span{display:none;}
  .footer-social .footer-top-btn{width:42px;height:42px;padding:0;justify-content:center;}
}

/* Integração funcional */
.hp-field{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important;overflow:hidden!important;opacity:0!important;pointer-events:none!important}
.submit-ouvidoria:disabled{opacity:.72;cursor:wait}
.ouvidoria-modal[hidden]{display:none}
.ouvidoria-modal{position:fixed;inset:0;z-index:99999;background:rgba(2,17,39,.72);display:grid;place-items:center;padding:20px;backdrop-filter:blur(4px)}
.ouvidoria-modal-card{width:min(100%,500px);background:#fff;border-radius:18px;padding:34px 30px;text-align:center;box-shadow:0 24px 80px rgba(0,0,0,.28);border:1px solid rgba(8,169,230,.18)}
.modal-success-icon{width:64px;height:64px;margin:0 auto 16px;border-radius:50%;display:grid;place-items:center;background:#e9f9ff;color:#069bd4;font-size:26px}
.modal-kicker{font-size:12px;font-weight:800;letter-spacing:1.2px;color:#069bd4}
.ouvidoria-modal-card h2{margin:8px 0 10px;color:#0a2d58;font-size:26px}
.ouvidoria-modal-card p{color:#65758a;line-height:1.6}
.modal-protocolo{margin:22px 0;padding:16px;background:#f3f8fd;border:1px solid #dbeaf6;border-radius:12px}
.modal-protocolo span{display:block;font-size:11px;letter-spacing:1.2px;font-weight:800;color:#77879a;margin-bottom:5px}
.modal-protocolo strong{font-size:24px;letter-spacing:.8px;color:#06366f}
.modal-email-status{font-size:14px!important}
.modal-close-btn{border:0;border-radius:10px;background:#08a9e6;color:#fff;font-weight:800;padding:13px 28px;cursor:pointer;margin-top:8px}
.modal-open{overflow:hidden}